Terms and Conditions

Effective date: 26 August 2026

About these Terms and Conditions

These Terms and Conditions set out the terms that apply when you use our website, request a quote, place an order or purchase products or services from Kaksi Marketing Pty Ltd. Please read them carefully before using our website or asking us to proceed with an order.

These Terms have two parts:

• Part A applies when you use our website and product-selection tools.
• Part B applies when you ask us to quote, place an order or buy products or services from us.

Kaksi, we, us and our mean Kaksi Marketing Pty Ltd. You and your mean the person or organisation using our website or dealing with us.

If you have any questions about these Terms, please contact us before placing an order.

Part A — using our website

1. Permitted website use

You may browse our website, use its accessibility features, request quotes, share lawful links and refer customers to us. You may also quote brief extracts or prepare short summaries for genuine commentary, citation or referral, provided you identify Kaksi as the source and do not use the material for a prohibited purpose below.

Please use the website lawfully and in a way that does not interfere with the site, its security, other visitors or our ability to serve customers.

2. Product information and Recommendation Tools

Our website includes Kaksi Product Finder and may include other tools that help customers browse or compare products. Together we call these our Recommendation Tools.

Recommendation Tool results are provided as general guidance only and do not guarantee that a product is suitable for a particular purpose. Product descriptions, images, specifications, colours, prices, minimum quantities and stock information may come from suppliers and may change. A displayed from price is an indication only and may depend on quantity, branding, setup, freight and other order details.

Please ask us for a current quote and tell us about any important deadline, technical requirement or intended use before relying on a result.

3. Who owns the website material

We own, or use with permission, the original code, writing, graphics, interface expression and curated or compiled material we create for the website. Copyright and other rights apply to those original parts.

We do not claim ownership of ideas, facts, methods, general product-finder concepts or material that belongs to somebody else. Supplier and customer images, product data, business names, logos and trade marks remain the property of their respective owners and are used for identification, illustration or the agreed supply of products.

4. Extraction, reconstruction and competing use

Unless we give you written permission, you must not:

• scrape, harvest, mirror, systematically query or bulk-download website material or Recommendation Tool outputs;
• build or retain a dataset from our product classifications, filter results, rankings, colour routing, matches or other curated decisions;
• use the website or its outputs to reconstruct how our Recommendation Tools make decisions;
• copy the website’s original expression or curated outputs to build, train, validate, benchmark, improve, operate or supply a competing product finder, recommendation service or catalogue; or
• provide systematically extracted material or outputs to another person or an AI system for any of those purposes.

This does not stop ordinary customer use, accessibility technology, lawful links, short citation, genuine referrals or ordinary search-engine indexing. It does not give permission for model training, fine-tuning, systematic retention or competitive reconstruction.

If we reasonably believe automated or competing use is occurring, we may restrict that access, ask for retained copies or datasets to be deleted, and take proportionate steps to protect our rights. Written permission may include reasonable conditions about scope, attribution, security and retention.

5. Website availability, links and privacy

We work to keep the website useful and accurate, but we do not promise that it will always be available or free of errors. We may maintain, improve or change it over time.

Links to third-party websites are provided for convenience. Those sites are responsible for their own content and practices.

We handle personal information in accordance with our Privacy Policy. Payment-card details are handled by the relevant payment provider; we do not store complete card details ourselves.

Part B — quotes, orders and supply

6. Quotes, pricing, GST and stock

Our quote may be a formal document, a website-generated quote, or product and price details we provide by email. It sets out the products or services, quantities, pricing and any special terms for that order. Prices are in Australian dollars. We will make the GST position clear. Where the law requires a single total price, we will show that price inclusive of GST and any other known unavoidable charges.

A quote is valid until the expiry date shown on it. If an email quote does not state an expiry date, it is valid for 14 days. A quote does not reserve stock. Stock, supplier pricing and production capacity remain subject to confirmation when we accept your order.

If a material price, product, freight or timing detail changes before we accept your order, we will explain the change and obtain your agreement before we proceed. If you have paid before acceptance and we do not accept the order, we will promptly refund that payment.

If an accepted product becomes unavailable, we will discuss the options with you. We will only place it on back order or substitute another product with your approval. If we cannot provide an agreed option, we will refund the amount you paid for the part we cannot supply. If that unavailable part materially affects the rest of the order, we will also discuss the appropriate options for the affected remainder.

7. How an order is placed and accepted

You can ask us to proceed by accepting a formal quote, replying to a website-generated quote, giving us instructions by email or phone, requesting a repeat order, paying an amount due or otherwise clearly telling us to go ahead.

We accept an order when we clearly agree to proceed, whether in writing, during a conversation, or by acting on your instruction and beginning the agreed work, ordering goods or otherwise starting performance. We may first need to confirm stock, price, branding, production capacity, delivery timing, artwork suitability or another material requirement.

For an informal, repeat or phone order, the agreement includes the product, quantity, branding, price or pricing basis and other details we agree. If we agree that an order will repeat an earlier order on the same price or specification, that agreed basis applies. Otherwise, current details must be agreed. We will generally confirm the principal order details in writing as a record of the agreement. That confirmation does not add a substantial term that was not already agreed.

The agreement comprises the accepted formal quote or other agreed order details, the version of these Terms we gave or linked before or when the order was accepted, and any order-specific special terms we expressly agreed. A clear order-specific special term takes priority over these general Terms where the two cannot sensibly operate together.

A digital proof records the product and artwork you approve. An invoice records payment and order administration. Neither document adds a substantial obligation that was not part of the agreement when the order was formed.

8. Payment

Full cleared payment is required before production unless we have agreed different payment or credit terms. Production also requires any necessary digital-proof approval.

Bank processing and card settlement can take time. We will let you know when we have received cleared payment and when production is expected to begin.

If a payment method has a surcharge, we will disclose it before you commit to that payment method. Any card surcharge will be no more than our lawful cost of accepting that specific card type, and we will not charge it where the law or applicable card-network rules prohibit it.

9. Artwork and intellectual property

You keep ownership of artwork, logos and other material you supply to us. You confirm that you have permission to use that material and to authorise us and our production suppliers to use it for your order.

You give us a limited licence to copy, adjust, transmit and use the supplied material only as reasonably needed to quote, prepare proofs, produce, deliver and keep normal business records for your order. We will not use customer artwork publicly for a portfolio or promotion without separate permission.

If a third party makes a claim because material you supplied was used without the required rights, you are responsible for the reasonable direct loss caused by that breach, to the extent the law permits. We will tell you promptly about the claim.

Where we create original design elements, illustrations, layouts, mockups or production artwork for your order, we retain copyright in that original work unless we expressly agree otherwise in writing.

Once the order has been paid in full, you may use the finished products we supplied bearing that design, and photographs of those products, to promote your business. This permission does not transfer the standalone design, mockup, artwork, production file, editable file or source file. It does not allow those materials or original elements we created to be copied, edited, given to another manufacturer or used to have products made by another supplier. Editable or source files, ownership transfers and broader licences must be expressly agreed in writing. These restrictions do not transfer to us any ownership of artwork, logos or other material you supplied.

10. Digital proofs and approval

Each digital proof shows the intended product and artwork. Please check it carefully, including:

• the product, colour and quantity;
• artwork, names, dates, numbers and all spelling and punctuation;
• branding method, print colours and any nominated colour values;
• decoration size, position, orientation and layout; and
• any other detail that is important to your order.

Screen colours and resolution can vary from the final product. Pantone, CMYK and other colour values are guidance unless we expressly accept a particular production standard in writing. Minor variation can also arise from supplier and production processes where it is disclosed or reasonably expected, but an agreed specification, sample and any right that cannot lawfully be excluded still apply.

By approving the proof, you authorise production to proceed on that basis. If you request a change after approval, it may not be possible and may add cost or time. We will obtain your approval before making a material change to the approved product or artwork.

Your approval is the final check of customer-supplied names, dates, wording, spelling and other content shown accurately on the proof. We may point out an issue we notice, but we are not providing a separate proofreading service unless we agree to do so. This does not limit your rights where we introduce an error despite receiving correct material, or where the finished product materially differs from the approved proof or an agreed specification.

11. Cancellations and customised products

Please contact us promptly if you need to cancel or change an order. Once the order is binding, cancellation requires our written agreement because we may already have committed to stock, supplier charges, artwork or production.

We will consider cancellation or change requests where reasonably possible, but some orders or production stages cannot be cancelled. If we cannot stop the order, it will proceed as approved, the full agreed price remains payable and amounts already paid are not refundable for a change of mind.

If cancellation is possible and we agree to it, we will tell you any applicable charge. It may include work already completed at the agreed rate, customised or ordered goods, supplier cancellation charges and other reasonable direct loss caused by the cancellation, less costs we no longer have to incur. We will explain the charge and refund any remaining balance.

These cancellation rules apply to change-of-mind or customer-requested cancellation. They do not affect any non-excludable right or remedy under the Australian Consumer Law.

We do not offer change-of-mind returns for customised products. This does not limit your rights if a product or service fails to meet an applicable consumer guarantee.

12. Production and timing

Production estimates begin after we have received any payment then required, final proof approval and any other information or material we need. Estimates are not a guaranteed delivery date unless we expressly accept a fixed deadline.

If your order is urgent, please tell us the required delivery date before you accept the quote. We will explain any express freight, sample or production option that may help.

Suppliers, freight carriers and events outside our reasonable control can cause delays. We will keep you informed about a material delay and take reasonable steps to reduce its effect.

13. Samples, specifications and colours

Product dimensions, materials, weights, capacities, colours and finishes may have minor variation between samples, production and production runs where that variation is disclosed or reasonably expected. Website images and digital proofs are guides rather than physical samples. This does not permit a material departure from an agreed specification or limit a right that cannot lawfully be excluded.

Where an exact physical characteristic is important, tell us before ordering. We can discuss a sample or pre-production sample where available. A sample may have its own cost and lead time.

14. Delivery, risk and title

Delivery costs, or the agreed basis for calculating them, will be shown in the quote, email or other order details before we incur the cost. An invoice may record that agreed charge but does not create a new delivery charge. Please check that the address and any access instructions are correct.

Risk transfers to you when the order is delivered to the nominated address, collected by you, or left under an authority you gave to the carrier. If delivery fails because the address or access information you supplied was incorrect or nobody was available where attendance was required, you are responsible for a reasonable redelivery cost.

Ownership of the goods transfers to you once we have received full payment, subject to any rights that cannot lawfully be excluded.

15. Checking goods, defects and returns

Please check your order promptly after delivery. Letting us know about visible damage, shortages or another issue within five working days helps us investigate with the supplier or carrier quickly. A delay in notifying us does not remove a right that the law gives you.

Please include a description and reasonable evidence of the issue. We will work with you to assess it against the accepted quote, approved proof, any sample and the applicable supplier tolerances.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Depending on the circumstances, a lawful remedy may include repair, replacement, resupply, refund or compensation.

16. Liability

We are responsible for loss that the law says we must bear. Nothing in these Terms limits liability that cannot lawfully be limited, including liability under applicable Australian Consumer Law.

To the extent the law permits, neither party is responsible for indirect or consequential loss that was not reasonably foreseeable when the order was formed. Any lawful limitation is read only as far as necessary to protect our legitimate interests and does not remove an express promise in the accepted quote.

17. Events outside reasonable control

Neither party is responsible for delay caused by an event outside its reasonable control, provided the affected party gives reasonable notice and takes reasonable steps to reduce the effect. This does not excuse payment for work or goods already properly supplied.

If the delay continues long enough to substantially defeat the purpose of the unperformed part of the order, we will discuss a fair cancellation, alternative or refund for that part, taking into account lawful and reasonable commitments already made specifically for the order.

18. Privacy and communications

We use personal information to quote, produce, deliver, communicate about and keep records for your order in accordance with our Privacy Policy.

Order notices, instructions and approvals may be given by email, phone or another method we both use for the order. We will usually record important phone instructions in a follow-up email. Please tell us promptly if your contact or delivery details change.

19. Changes to these Terms

We may update these Terms for future website use and future orders. The current effective date will appear at the top of the page.

The Terms incorporated when an order is formed continue to apply to that order. We will not retrospectively change an existing order unless you agree or the change is required by law.

20. General

These Terms and the accepted formal quote or other agreed order details record our agreement, together with any order-specific special terms we expressly agree. If one provision cannot be enforced, the remaining provisions continue to apply.

If either party does not enforce a provision straight away, that does not automatically waive it.

Queensland law and applicable Australian law govern these Terms. The parties submit to the courts that have jurisdiction in Queensland, without restricting any mandatory right to bring a claim elsewhere.

If you have a question, concern or complaint, please contact us promptly so we can investigate and respond.