Privacy Policy

Effective date: 27 August 2026

About this Privacy Policy

This Privacy Policy explains how we collect, use, hold and share personal information when you use our website, request a quote, place an order or otherwise deal with us.

In this Privacy Policy, we, us and our mean Kaksi Marketing Pty Ltd. You and your mean the person whose personal information we handle.

We take reasonable steps to handle personal information fairly, responsibly and securely.

1. Personal information we collect

The information we collect depends on how you deal with us. It may include:

• your name, company or organisation, role and contact details;
• billing and delivery addresses;
• the products, quantities, branding, timing and delivery requirements you discuss with us;
• quote, order, invoice, payment-status and transaction-reference information;
• logos, artwork, production files, instructions, proofs and approvals;
• emails, messages, phone notes, feedback and other communications; and
• technical information associated with your use of our website, such as your IP address, browser or device information, referring page, website activity, quote or cart activity, and information collected through cookies or similar technologies.

When you browse our website, we may collect limited technical information for security, quote and cart functions, and analytics. Section 6 explains this information in more detail.

2. How we collect information

We usually collect personal information directly from you when you:

• complete a contact, quote or other website form;
• ask for a quote or place an order;
• communicate with us by email, phone, message or in person;
• supply artwork, approve a proof or provide delivery instructions;
• make a payment; or
• subscribe to or respond to a communication from us.

We may also receive relevant information from someone acting for your organisation, a person who referred you to us, a supplier or delivery provider, or a public source such as your organisation’s website, where this is reasonably needed to assist with your enquiry or order.

We also collect some technical information automatically when you use the website.

3. Why we use personal information

We may use personal information to:

• respond to enquiries and recommend suitable products;
• prepare and follow up quotes;
• confirm, produce, manage and deliver orders;
• prepare artwork and digital proofs and record approvals;
• process payments, provide invoices and maintain financial records;
• communicate about a quote, order, delivery, issue or repeat order;
• operate, protect, troubleshoot and improve our website and services;
• understand how customers find and use our website;
• send relevant marketing and manage opt-out requests where permitted by law;
• prevent misuse, fraud or security incidents; and
• meet our accounting, tax, insurance, dispute-resolution and other legal or business obligations.

We do not sell or trade personal information. We do not disclose personal information to another business for that business’s unrelated marketing.

4. When we share information

We share personal information only when reasonably needed for our business, your enquiry or order, or where required or permitted by law. Recipients may include:

• product suppliers, decorators, printers and manufacturers;
• freight, courier and delivery providers;
• website hosting, form, email, information-technology, security and analytics providers;
• accounting, bookkeeping and payment-service providers;
• professional advisers and insurers; and
• government bodies, regulators, courts or other parties where disclosure is required or permitted by law.

We take reasonable steps to limit the information provided to each recipient to what is reasonably needed for its role. Some service providers may process information in Australia or overseas as part of providing their services.

Customer artwork, logos, proofs and order details are not used publicly in our portfolio or marketing without separate permission.

5. Payments

Card payments are handled by the relevant payment provider. We may receive information such as the payment status, amount, method and transaction reference, but we do not store your complete card number or card security code.

Payment providers handle information under their own privacy and security practices.

6. Website information, cookies and analytics

Our website may use cookies and similar technologies to:

• operate essential website, quote and cart functions;
• remember choices and maintain a secure session;
• protect forms and the website from spam, misuse and attacks;
• understand referral and website activity; and
• improve the website and customer experience.

We use Matomo to help us understand how visitors use the website. This may include information about pages viewed, interactions, approximate location, device or browser and referral source. We use this information to understand overall website use and improve the site.

You can use the Matomo opt-out control below if you do not want your visits included in this analytics reporting. You can also control cookies through your browser, although blocking necessary cookies may affect website, quote or cart functions.

Links to other websites are provided for convenience. Those websites are responsible for their own privacy and security practices.

Opt-out complete; your visits to this website will not be recorded by the Web Analytics tool. Note that if you clear your cookies, delete the opt-out cookie, or if you change computers or Web browsers, you will need to perform the opt-out procedure again.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

You are not opted out. Uncheck this box to opt-out. You are currently opted out. Check this box to opt-in.

The tracking opt-out feature requires cookies to be enabled.

7. Marketing communications

We may send you relevant news, product information or offers where permitted by law. You can opt out at any time by using the unsubscribe option in the message or contacting us. We will process unsubscribe requests for commercial electronic messages within five working days.

Opting out of marketing does not prevent us from sending necessary messages about a current quote, order, payment or delivery.

8. How we hold and protect information

We may hold personal information in our website, email, accounting and order records, supplier or service-provider systems, and other electronic or paper business records.

We take reasonable steps to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. No method of electronic storage or transmission is completely secure, but we use practical safeguards appropriate to the information and our business.

We retain information only for as long as it is reasonably needed for the purpose for which it was collected, for repeat-order and customer-service needs, or to meet legal, accounting, tax, insurance or dispute-resolution requirements. Retention periods vary according to the type of record. When information is no longer reasonably needed, we take reasonable steps to delete, destroy or de-identify it.

9. Questions and concerns

If you have a question or concern about how we have handled your personal information, please contact us with details of the issue and the outcome you are seeking.

We will investigate the issue, may ask for further information and aim to respond within 30 days. If we need more time, we will let you know. This policy does not limit any rights or complaint options available to you under applicable law.

10. Changes to this policy

We may update this Privacy Policy when our practices, services or applicable legal obligations change. The current effective date will appear at the top of the page.

11. Contact us

Kaksi Marketing Pty Ltd
ABN 15 670 413 359
Email: privacy@kaksimarketing.com.au
Phone: 1300 294 627
Brisbane, Queensland, Australia